testimonials

what OUR customers think

SEE WHAT OUR CUSTOMERS HAVE TO SAY

At Universal Spas, our staff take pride in our quality, expertise and customer service. We’re a family-owned business, and we will treat you like one of our own.

We bought a Bullfrog A7 spa and we wonder why it took us so long. The jet packs are incredible. Like getting a great massage. The installation and service are top notch.

 

 

 

 

 

Randy Lister

I wanted to surprise my parents with a hot tub last Christmas for their retirement and didn't know where to start. I came across Universal Spas online and decided to visit their showroom. Not only did they have a huge selection but their service was impeccable. They answered all my questions, took into consideration my parents needs for the hot tub and were not pushy at all. Universal Spas provides a very kind, inviting and welcoming shopping experience. I purchased my hot tub from there and have not had a problem since. We have also called in if we had any questions and they have been extremely helpful. I refer them to all my friends and family.

K S

They took the time to understand our needs and budget before showing us around.

They have a great selection of spas across all price ranges and sizes.

We ended up ordering a Bullfrog A7. The ordering, deliver and follow-up was fantastic.

Overall we feel we got the right spa for our families needs at the right price.

Only downside is that our house seems to be the place friends and family want to be all the time 🙂

Marc Sherwood

The staff at Universal Spas, especially Jin, made our hot tub shopping and buying experience totally enjoyable. She managed to be knowledgeable and informative without being high-pressure. She walked us through all the brands and option choices and we never once felt like she was pushing us towards anything we didn't want or need in our new spa. The ordering process was straightforward and the tub arrived on time, with all the promised options, and for the prices we agreed upon (no surprises). But the fantastic customer service goes beyond just the sales staff. We chose to use Dan the Electrician who works for Universal Spas as well. He was prompt in returning our calls, setting up an estimate for the electrical work, communicating with our landscape contractor (Waterstone Landscaping, Langley), showing up to complete work when he said he would, and making sure we knew everything we needed to start enjoying our tub asap. Everything was done on schedule and on budget. Also, can't say enough good things about the delivery crew. Our backyard was a tight fit and we almost needed a crane to hoist the tub OVER the house (YIKES!). But the movers took the time to explore all their options and found a way to safely move the tub into our backyard by removing a fence panel. Then, when all was set up safe and sound, they put the fence panel back as if it was never moved in the first place, saving time and money. Honestly, from the shopping and buying of the tub to the delivery, installation and "spa school" we could not have had a smoother, more enjoyable process. We can wholeheartedly recommend Universal Spas to anyone looking for a hot tub!
 
 

David Portesi

Universal Spas is the absolute best dealer/water care establishment in BC. I went to Coast Spas, Beach comber, and Jacuzzi, none of which could help me as much as these guys did. Universal Spas has the most respectful and helpful staff i've ever come across. They have amazing deals on all of their hottubs, which is why i went with the most prestigious in their Bullfrog lineup: A8L. Thank you guys so much for everything. From buying it, to installing it, they were quick and efficient. Will be buying and recommending them again!

 

 

 

 

 

 

 

 

T S

The ladies at universal spa are excellent! Vicky is very personable and helpful. I highly recommend purchasing your hot tub here. The process has been easy and they are very attentive and caring when I had questions or concerns. I would definitely recommend them for all of your spa needs.

Terry Felix

Brandon at Universal Spas was the sole reason I bought from this establishment. What a great guy. What a great store.

 

 

A B

Universal Spa is the place for the best swim spa - a Hydropool Swim Spa. Vicky and Jin from Universal were nothing but amazing in helping to guide us through the purchase of our Hydropool. At 17" our swim spa rocks! Totally, 100 % would recommend a Hydropool from Universal Spas. Thanks again!

Dina Smallman

Vikki and the rest of the staff were a pleasure to deal with! Very happy with the purchase which was exactly what I was looking for. I would highly recommend Universal for your hot tub needs sales/service

 

 

 

Nathan Lawrence

By far one of the most amazing experiences I've had buying anything substantial.jin and vicky were absolutely amazing when I say amazing I mean above and beyond.they far exceeded all customer service and accommodations you could possibly think of. My wife and I left feeling so good and then jin actually upgraded due to a complication with the supplier so she was in contact with us while on vacation to ensure we were looked after.and I can tell you if your looking for a tubs you would be foolish to go else where thanks for everything jin and vicky

Ryan & Leah

Nice people and good service. 👍

 

 

 

 

 

Jason F

Good selection of tubs, great people and better service. I would recommend Universal Spas to my family and friends.

M

Friendly, had what I needed for my Jacuzzi. They gave my daughter a free little rubber ducky that lights up and floats. She loved it.

T Miner

Great Customer Service!

 

Alex K

Wonderful service and really great people to deal with. Everyone seems sincerely interested in making sure that our family was enjoying our Jacuzzi Hot Tub. On the purchase of the hot tub: it was a first rate experience from selecting the right one to the people at Universal making sure that everything went according to plan and to my satisfaction. All in all a wonderful experience and a great Jacuzzi Hot Tub/Spa to boot. Highly recommend. Worth the drive over.

Brent Chapman

We purchased our hut tub from Universal Spas in June 2016 and have thoroughly enjoyed the tub. The bonus in addition to the tub is the fabulous service we have had and hope to continue having in the future from the experienced and friendly staff and the owner. Since this is our first hot tub, we have so much to learn with the upkeep and they have been a tremendous help.

 

Yasmin & Arek

Amazing customer service and an excellent selection of spas! Highly recommended.

 

 

 

 

M M

Great people. Rod really listened to our needs and we are completely satisfied with our new hot tub. Even enjoying it in the summer. Thanks again.

 

 

 

 

 

 

 

 

Jason P

This is not your typical Hot Tub store. It's actually kid friendly. Ownership is low key, no pressure.
Great variety and selection, from a 2 person condo tub to the full on swim spa. Staff are experts, too, brought us through all we need to know about the maintenance.

 

 

 

 

 

 

LJ Bam

We have always wanted to own a hot tub , and then when we finally decided it was the right time to buy one ... let the shopping / searching begin ! We visited many stores and searched lots of sites on the web before deciding to purchase from Universal Spas . They were the only store we went back to several times during our exhaustive search for the perfect tub . Jin , Justin and Sindy as well as the rest of their staff are amazing . Not only are they excellent at providing ALL the information we needed to know about hot tubs , they did it without any pressure to buy from them . Their products and customer service were second to none , so the choice was easy to make . Even after the purchase , and after several returns for water testing and questions ,they were just as inviting as the first time we were there . This has been a great experience and as far as we can tell , it will continue to be great .

Brent & Antonella

Great company! Awesome products and services, Jin is very professional and fantastic to deal with.

 

 

Nyroze Tanious

I received great customer service when I was shopping around, which is the reason why I chose Universal over the others. Justin was very informative about the difference between the top brands they carry and helped me make the best choice for my family.

B Sehkon

Best hot tubs and Jacuzzi, with one of the best customer service around.
They also carry patio furniture and fire pits..
Talk to Justin. He knows his stuff!!!

 

Avrinder Singh

Nice and friendly staff.

 

 

Gerry Lasser

We got a Lazy Boy Refresh spa and over the last four months been extremely happy with it and use it on a regularly. Also We have been extremely happy with the service we have received from Universal Spas.

Chris McWilliams

Fantastic Products and Services! Just love it!

 

 

Simon Vancouver

If you are considering purchasing a hot tub or swimspa, this is your place!! Their customer service is outstanding and their products are all top notch!
I gaurentee you won't be disappointed!!:). The team at Universal spa in Langley were so helpful with the purchase of our Hydropool AquaSport 17fX Self Cleaning Swim Spa that there is absolutely no need for you to look any further!.. After 8 months of owning our swimspa, this company is still going over and above to assure that we are still 100% taken care of in all our needs!.. and that quality of service has yet to disappoint:)... I truly can not say enough good things about this company!
They have even helped us numerous times with our jacuzzi hot tub, that was purchased through a different company... without any hesitation:)... This is the only company we use now for both spas:)
Their Dazzle pool & hot tub products are out of this world!.. the difference is unreal!!.. I couldn't believe it until I tried it! There is no fillers in their products... so basically, put your products in, grab the test strip right away, put it in the water, and you instantly get an accurate read!! (None of this waiting around for 15 min to let it work it's way throughout your spa). On top of that, it only takes less then half of the amount of product we used to use! Save time & money!.. it's a win, win:)
**Please note**. I do not work for, or personally know anyone from Universal spa, this is only my personal review on the experience that we ourselves have had with Universal!!
Anyways, Go see them!.. as previously mentioned, you will not be disappointed:)
Happy spa shopping💦

Tana Pacheco