Customer Service – Our top pirority.
Universal Spas inventory, selection, support and attention to detail is unsurpassed in the Vancouver Lower Mainland. Our purchase of a Lazy Boy Dream spa was delivered and setup as promised, meeting our expectations, with Universal Spa’s staff (Jin and Cindy) remaining supportive in recommending and working with us in the proper maintenance for our spa.
We purchased the Jacuzzi brand hot tub and found the Service was exemplary. Brian came over and set up the tub and showed us how to maintain it. Overall an excellent experience handled by knowledgeable and friendly staff. We would recommend anybody considering a hot tub to check out Universal Spas.
I have dealt with Universal Spas many times sine the purchase of my Jacuzzi spa. I have always found the customer professional and prompt. I really enjoy my spa and the water care products I buy at Universal keep it clean and ready to use!